2019-2020 College Catalog

CTS 217 Computer Training/Support

This course introduces computer training and support techniques. Topics include methods of adult learning, training design, delivery, and evaluation, creating documentation, and user support methods. Upon completion, students should be able to design and implement training and provide continued support for computer users.

Credits

3

Class:

2

Lab:

2

Prerequisite

CIS 110 or CIS 111 (L)

Distribution

Information Systems

Offered

(D)