HRM 124 Guest Service Management
This course is designed to provide an introduction
to the culture of dining room service management.
Emphasis is placed on the dignity and psychology
of service work, dining room
organization/infrastructure, service delivery, and
modeling management roles in a dining room
environment. Upon completion, students should be
able to demonstrate an understanding of the
guest/server dynamic and apply these principles in
a dining room setting.
Credits
3
Class:
2
Lab:
2
Distribution
Culinary ArtsOffered
(S)