Step One - Informal Procedure
Prior to filing a formal grievance, students are strongly encouraged to discuss their grievances with the person alleged to have caused the grievance. The purpose of this informal discussion is to provide the student, employee, or other person with authority the opportunity to address and resolve the grievance at the lowest possible level.
a. The student shall first informally discuss the matter in question with the college employee most directly involved. If the meeting with the college employee fails to produce a satisfactory settlement, the student may appeal directly to the employee’s immediate supervisor, who will attempt to mediate a resolution.
b. If these informal discussions do not satisfactorily resolve the grievance, the student may proceed to the Formal Grievance Procedure as outlined in Step Two.
c. The grievance may be initiated at or moved to Step Two without a hearing at a lower step(s), if both parties agree.