Step Two - Formal Procedure
a. A written formal grievance must be filed with the Vice President of Student Services within 20 business days from the date on which the alleged complaint which is the subject of the grievance occurred. Not proceeding to Step Two (2) within the time period will result in the grievance not being heard and the matter being closed.
b. Once the formal grievance is received, the vice president of student services will hear all parties involved in the grievance and render a written decision within 10 business days of receipt of the grievance. If the grievance is against the vice president of student services, the President will perform the functions of the vice president of student services as required by this policy.
i. Should a grievance not be satisfactorily resolved or should no decision be forthcoming in the time prescribed above, the grievance may be submitted to the appeal process as noted in step three (3) within 5 business days. If the decision is not appealed within 5 business days, the grievance will be considered settled on the basis of the last answer provided, and there shall be no further appeal or review.