Formal Grievance - Step Two
If the grievance is not resolved at Step One, the grievant may file a written grievance with the Vice President, Student Services (“Vice President”). The written grievance must contain, with specificity, the facts supporting the grievance and the attempt, if applicable, to resolve the grievance at the informal level. The Vice President shall review the written grievance and conduct whatever further investigation, if any, is necessary to determine any additional facts that are needed to resolve the grievance. The Vice President shall provide their written decision within ten (10) days after receipt of the grievance.
In the event that more time is necessary to conduct an investigation and/or review the matter, the Vice President may extend all deadlines as necessary.In the event the grievant is unsatisfied with the resolution reached by the Vice President, they may proceed to Step Three within five (5) days after receipt of the Vice President’s written determination. Not proceeding to Step Three within the time period will result in the grievance not being heard and the matter being closed.If the grievance is against the Vice President, Student Services, the President will perform the functions of the Vice President, Student Services, as required by this policy.